FAQ

When you decide to use our services for the very first time we will arrange a complimentary visit to your home at a mutually convenient time. This enables me to meet and understand you and your pets. We can then check through your requirements and pets routine, you can inform me of your pets likes/dislikes favourite toys, games, dietary requirements, medication your pet may be on or any other requirements you may have. We can then go through the paperwork and arrange for your first cat sitting visit

Pets get to stay in their own environment with familiar sights and smells around them and can continue to enjoy their own routine while avoiding the transport/travel trauma associated with going to catteries. Also minimises exposure to illness from other animals. Most of all happy, contented pets and peace of mind for you. I know from previous experiences, my cats did not like the cattery. When I went to pick them up, they looked so down in the dumps. However, they enjoyed the stimulation of my regular cat sitter and the pictures he sent me playing with them painted a thousand words.

It would be really helpful if a dustpan and brush and any cleaning products required are left out so can ensure all feeding and litter tray areas are kept clean, if you could also leave plenty litter and food supplies this will help massively and save us having to purchase extra supplies in your absence.

We accept cash, BACS transfer or if you are a package customer we can provide details for you to set up a standing order. Payments for services is payable either at your consultation or left me for me when we visit your kitty.

Yes of course, We take our business seriously and hold full liability insurance. I am also fully DBS checked. I am a registered key holder with the local authority.

This is very unlikely to happen which is the first factor to consider. We would assess the situation and call you to obtain your instructions. If in the event we could not get hold of you and your pet required medical attention we would take your pet to your nominated veterinary practice or depending upon our location/circumstances a vet in the locality.

Most of our regular customers take advantage of our complimentary key holding service which comes in handy if you ever misplace your keys, one quick call and we can be there asap. If however you choose not to use this service; key collection is complimentary on your first booking, so when we visit you for your pet consultation you may provide us with a set of keys which we will use for your booking but we will return the keys to your possession after the service. All future key collection and drop off is charged at £5.00 per trip.

Delays are inevitable and you cannot return home on time as planned there is no need to worry, just let us know and we will continue to care for your pet until you return.

We are based in Bury and we cover Bury, Tottington, Ramsbottom, Radcliffe, Whitefield, Prestwich and surrounding areas. Please enquire as nothing is ever ruled out, not even the rural areas.

Yes! There is no extra charge for visits on the weekends and they are charged at the same rate. Bank holiday visits are charged an extra £5 and £10 on Christmas Day, Boxing Day and NYE.

All fees for services must be paid in advance, for example at the consultation or left out for collection on the day the service commences. We accept cash and BACS payments. We do not accept cheques as this method of payment is soon to be discontinued. Customers using our services on a regular basis may set-up a standing order. There is no hidden charges and a full price will be quoted on application for any of our services. Visits on Bank holidays, Xmas, Boxing and New Year’s Day are charged at double rate. A visit to your home is priced at £15 per visit + £2 per additional cat. This includes cleaning of the litter area, replenishing the water, feeding your cats wet and dry food and a little fuss with a picture and video update for you to see your fur babies.